Frequently Asked Questions
1. How do I personalize my magnet?

You can have us customize the magnet by following the prompts given after choosing the magnet you wish to purchase.

2. Can I use these magnets outside?

Definitely, all our magnets are extremely durable and have a UV protective cover for extra protection against the sun's damaging rays. Our magnets have all been made for indoor or outdoor use.

3. What if I have a special request order for a school or company?

Please contact us by email or phone so we can have one of our professional graphic designers work with you and take your specifications to come up with an amazing magnet. Pricing on design work and quantities are available at time of request.

4. You have magnetic invitations?

Of course! What a great way to invite guests to your event! You will be amazed at how everyone will love the convenience of just placing your invite on their refrigerator, or any metal surface to remind them to save the special day. All invitations include a matching envelope for easy attractive mailing.

5. What if I need to return some items I ordered?

We want you to be delighted with your purchases. If for any reason you are not satisfied, please return the item in the original packaging and condition within 14 days for a full refund or exchange (less postage costs). All custom or personalized orders are not refundable.

6. What if I need to cancel an order?

Please note custom or personalized orders can not be cancelled after the order has been placed. We do accept cancellations and changes to your order of any non-custom orders until the merchandise ships, which is generally within 2 business days of purchase. Cancellations and changes requested after your order has been shipped can be processed as a return or an exchange. Please email us at contact@mixitandstixit.com. We respond to emails between our normal business hours, Monday through Friday, 10am to 5pm Central time.

7. What are your customer service hours?

Need help for any reason? By email at contact@mixitandstixit.com correspondence received after our normal business hours (Monday through Friday, 10am to 5pm Central time) will be responded to the following business day.

8. Is Black Jagua the same as Black Henna?

No! Black Henna contains PPD, Para-phenylendiamine. This chemical can cause blisters, and severe allergic reactions. Black Jagua is made from the fruit of the Genista tree and is a proven safe and natural way to create authentic appearing tattoos on the skin.

9. How long does a Black Jagua tattoo last?

Though there are many variables, the average time is 7 to 14 days.

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